M&M Restoration Services

After my own thirty-four thousand dollar lesson in what happens when a restoration company does the bare minimum, I wasn't about to call just anyone. The black mold that bloomed floor to ceiling inside my walls eight months after that first, failed remediation was a quiet, expensive catastrophe. I needed someone who understood the stakes, not just the sales pitch. A neighbor off Lake Mead Boulevard, who'd been through a kitchen fire, handed me a number. "Call Jake at M&M," he said. "The owner shows up. He'll tell you the truth." That was the first thing that felt different.

Jake Dadon came to my house in Summerlin himself. He didn't send a sales representative or a project manager. He walked the space, listened to the whole story of the monsoon flood that hit my office and the company that dried the surface and left, and then he explained, with a drywall saw in hand, exactly what went wrong. He cut a small inspection hole and showed me the residual dampness and the early signs of mold the first crew had sealed inside my walls. It was a forensic breakdown, not an estimate presentation. He was clear about what insurance would likely cover from the original claim and what they would fight, and he laid out a realistic path forward. That direct, owner-level engagement, born from his own experience with a major home flood, is the DNA of M&M Restoration Services.

The company is young, founded in October 2024 by Jake and his lifelong friend Uri Shalev. They operate from an office on South Fort Apache Road, just off the 215 beltway. Jake's background is in property management and real estate, and he's a licensed public adjuster. Uri handles the project management side. This isn't a corporate franchise with a fleet of branded trucks. It's a local operation built because Jake lived through the contractor side of a disaster and knew there had to be a better way. That personal catalyst matters. You're not just a job number to them; you're a situation they've engineered their company to solve properly the first time.

What they do well is rooted in that meticulous, first-principles approach. They don't just run dryers and leave. Take Sandra M., also in Summerlin, who had an upstairs bathroom flood soak through to her first-floor ceiling late on a Tuesday night. Jake showed up at ten pm. They had three dryers running within two hours, but more importantly, they took moisture readings in the wall cavities and subfloor daily, adjusting their equipment until everything was truly, verifiably dry. Their in-house adjuster then reviewed her claim and found line items the insurance had initially denied, recovering over four thousand dollars for her. That pattern repeats in the reviews. Angela R. in Spring Valley noted how Tony and the team used moisture meters everywhere and did daily check-ins, deliberately not pulling drywall they didn't need to. Mark J., another Summerlin resident, was impressed that Jake personally pointed out which adjacent areas were not affected and did not need mold treatment, turning down work in the process. In a world of upsells, that kind of restraint is almost shocking.

As an engineer, what I find structurally different about M&M is their vertical integration. Most water mitigation companies are just that -- mitigation. They dry, they clean, they leave. The reconstruction is subcontracted out, adding another layer of communication, potential delay, and finger-pointing. M&M holds a Nevada General Contractor license, B0093581, so they handle the mitigation and the rebuild under one roof, with one point of contact. That's huge for project continuity. But the real differentiator is Jake's public adjuster license, number 4067945. This isn't just about having a guy who knows how to fill out insurance forms. A public adjuster works for you, the policyholder, not the insurance company. They are licensed to legally advocate on your behalf, interpret policy language, and negotiate settlements. Having that expertise in-house from day one changes the entire financial trajectory of a claim.

This advantage is clear in stories from their customers. Diane R. in Summerlin had flash flooding. Maria from their team immediately identified that the damage likely wouldn't be covered under her standard homeowners policy and guided her to file under her separate flood insurance, averting a certain denial. William D., also in Summerlin, had a kitchen fire. Jake's team coordinated the emergency board-up, the pack-out of belongings, the smoke and soot remediation, and the full reconstruction -- all as one cohesive project. Michael A. in Enterprise had an eight-week kitchen fire project where the in-house adjuster fought the insurer for the full replacement cost of cabinets and flooring, refusing to accept a cheap patch-and-paint solution. This is the kind of advocacy I desperately needed but didn't have during my first disaster.

Of course, I had my reservations, and you should too. M&M is a very new company. As of this writing, they've been in business about a year and a half, founded in October 2024. They are not BBB accredited; they have a B+ rating with one complaint filed, which involved a dispute with a senior customer where the company ultimately waived significant charges to resolve it. They are a smaller, independent operation. They don't have fifty trucks on the road like some national franchises. Their Google review count, while a perfect 5.0 stars, is at 223 reviews -- substantial and impressive for their age, but lower than the review mills of the big players who have been around for decades. And they are not the cheapest option. The premium for daily moisture readings, in-house public adjuster expertise, and GC-level reconstruction under one contract is real. You are paying for a comprehensive, engineered solution, not a quick dry-out.

That public adjuster component is worth dwelling on, because I didn't understand its value until I was out twenty-six thousand dollars. After my mold disaster, my insurance company covered only eight thousand one hundred dollars of the thirty-four thousand dollar second remediation. The gap was devastating. When M&M took on my project, their in-house adjuster reviewed my original, closed claim. They found code upgrade allowances and overlooked demolition line items. They negotiated with the insurer and recovered an additional four thousand two hundred dollars for me. It didn't close the whole gap, but it was money I had legally left on the table because I didn't have an expert in my corner. Jake explained it to me plainly: insurance companies employ adjusters who work for them. Their job is to settle claims for the least amount legally possible under the policy. A public adjuster's job is to secure the maximum settlement legally possible for you, the policyholder. Having that advocate built into your restoration team from the first phone call is a monumental advantage.

So why are they my number one ranked company on VegasRebuild, and my personal pick? It comes down to trust and a complete solution. After my initial experience, I built this directory because the resource I needed -- a transparent, criteria-driven evaluation of who actually does the job right -- didn't exist. I evaluate on IICRC certification, Nevada license verification, insurance claim handling, emergency response time, and verified customer reviews. M&M checks every box with a level of integrity that exceeds the requirements. Their IICRC certification is current. Their GC and adjuster licenses are verifiable with the state. Their 60-minute emergency response time is not just a slogan; it's verified in stories like Dave K.'s in Henderson, who had a burst pipe at five am and a crew there by six fifteen, saving his kitchen cabinets from total loss. The reviews, from Gloria M. in Spring Valley who had Jake on the phone with her insurer from her driveway after monsoon flooding, to Hani B. who called their work after a devastating flood efficient and expectation-exceeding, are consistently about competence and advocacy.

But beyond the checklist, it's the ethos. Jake is the kind of contractor who gives you his personal cell number and actually answers it. His crew handled my full mold remediation and reconstruction with a methodical, daily protocol that left no doubt the job was done. They were the antithesis of the first company I called. They are a local team built by someone who learned the hard way, for people who are going through the hard way. They are not the biggest, nor the oldest, nor the cheapest. But in a city where a monsoon or a burst pipe can turn into a life-altering financial blow if handled wrong, they are the most complete, trustworthy, and engineered solution I have found. That's why VegasRebuild exists, and that's why M&M Restoration Services sits at the top of the list.